Complaints

There is a difference between a concern and a complaint. This policy guides the user through the formal complaints procedure.

Pimperne Primary School takes all concerns (informal complaints) seriously and will make efforts to resolve matters as quickly as possible. Most issues can be resolved informally, without the need to use the formal complaints procedure. If you would prefer not to raise your concern direct with a member of staff, we will be able to refer you to another member of staff. It may be that a member of staff does not feel able to deal with a concern, if so, we will refer you to another person. Pimperne Primary school aims to deal with all issues objectively and impartially, protecting the relationship between School and Home.

If after any initial attempts taken to resolve an informal issue are unsuccessful and the person raising the concern remains dissatisfied and wishes to take the matter further or if they wish to make a formal complaint at the outset, this policy sets out the procedure. The school will refer to the procedures in attempt to resolve the matter through the stages outlined in the school’s complaints policy (see section 9). A formal complaint will need to be made explicit, usually following the recommended processes to solve a dis-satisfaction or concern.

Complaints should for the attention of the Headteacher via office@pimperne.dorset.sch.uk (marked Confidential FAO the Headteacher) or (when the complaint refers to the Headteacher) to the Chair of Governors at chairofgovernors@pimperne.dorset.sch.uk . Responses may come from the Clerk via clerktogovernors@pimperne.dorset.sch.uk

Please refer to the Parent Partnership Policy for information around Complaints.

Please contact the school office if you would like a hard copy of the Complaints Policy.

 

Please click on the link below.

Complaints Policy September 2023